Returns Policy

Unopened items. You can return unopened pigments in their original, sealed packaging within 14 days of delivery for a full refund of the price of the goods and the standard delivery charge. Just tell us within 14 days (see “How to return” below). This is your legal right to cancel an online order.

Opened items. For quality and hygiene reasons we cannot accept returns of pigments that have been opened, unless they are faulty, damaged or not what you ordered.

Faulty, damaged or wrong items. If something arrives damaged, faulty or isn’t what you ordered, tell us within 14 days of delivery and we’ll put it right with a replacement or a full refund, and we’ll pay the return postage. For damaged items, please send photos of the outside of the delivery box, the item, and the damage.

Return postage. Unless the return is because of our error, you pay the cost of sending items back. Please use a tracked service, as we can’t refund items lost on the way back to us.

Refunds. We’ll refund within 14 days of receiving your return (usually within 3 working days). Refunds go back to the card or PayPal account you paid with. Your bank may take a few more working days to show it.

How to return. Email enquiries@blackdiamondpigments.co.uk or call 01539 335037 with your order number, and we’ll tell you what to do. Returns can also be dropped off at Xtreme Polishing Systems UK, Unit 22, Castle Mills, Aynam Road, Kendal, LA9 7DE, Monday to Friday 9am to 5pm, by appointment.

This policy does not affect your statutory rights. See also our Terms & Conditions.

Last updated: 11 November 2026